Please use this identifier to cite or link to this item: http://dspace.oneu.edu.ua/jspui/handle/123456789/5371
Title: Banks in poland – the quality of services
Authors: Rudzewicz, A.
Citation: Banks in poland – the quality of services / A. Rudzewicz // Socio-economic research bulletin : collection of scientific works; Odessa national economic university. – Odessa, 2015.– № 59 (4). – pp. 134-138.– ISSN 2313-4569.
Issue Date: 2015
Keywords: banking services
quality of services
banks’ reliability
determinants of quality of banking services
level of satisfaction with banking services
Abstract: The quality of services is an essential factor in customer service and one of the best ways to distinguish a bank from its competitors. The banking sector in Poland is undergoing development and becoming increasingly competitive by prioritizing the question of quality and correct relations with customers, which is confirmed by research carried out by a variety of institutions. It does not mean, however, that all banks enjoy similar trust from its customers. In general, the Polish banking sector compares really well with other banks in Europe.
URI: http://dspace.oneu.edu.ua/jspui/handle/123456789/5371
Appears in Collections:Випуск 4, № 59

Files in This Item:
File Description SizeFormat 
+ 134-138.pdf7,57 MBAdobe PDFView/Open


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.