Please use this identifier to cite or link to this item:
http://dspace.oneu.edu.ua/jspui/handle/123456789/5371| Title: | Banks in poland – the quality of services |
| Authors: | Rudzewicz, A. |
| Citation: | Banks in poland – the quality of services / A. Rudzewicz // Socio-economic research bulletin : collection of scientific works; Odessa national economic university. – Odessa, 2015.– № 59 (4). – pp. 134-138.– ISSN 2313-4569. |
| Issue Date: | 2015 |
| Keywords: | banking services quality of services banks’ reliability determinants of quality of banking services level of satisfaction with banking services |
| Abstract: | The quality of services is an essential factor in customer service and one of the best ways to distinguish a bank from its competitors. The banking sector in Poland is undergoing development and becoming increasingly competitive by prioritizing the question of quality and correct relations with customers, which is confirmed by research carried out by a variety of institutions. It does not mean, however, that all banks enjoy similar trust from its customers. In general, the Polish banking sector compares really well with other banks in Europe. |
| URI: | http://dspace.oneu.edu.ua/jspui/handle/123456789/5371 |
| Appears in Collections: | Випуск 4, № 59 |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| + 134-138.pdf | 7,57 MB | Adobe PDF | View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.