ISO standards and quality costs as instruments of Companies’Competitive advantage

Abstract

This article examines the selected instruments of quality policy. The importance of quality changes over time, because nowadays it is seen not as a target but as a way of functioning of the entire organization. The company, which can operate in a competitive market, must invest in quality. Evaluation of the effectiveness of the quality management system can be developed by analyzing the cost of a quality that can draw attention to the prevention of deficiency.