ISO standards and quality costs as instruments of Companies’Competitive advantage
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Odessa National Economic University
Abstract
This article examines the selected instruments of quality policy. The importance of quality changes over time, because nowadays it is seen not as a target but as a way of functioning of the entire
organization. The company, which can operate in a competitive market, must invest in quality. Evaluation of the effectiveness of the quality management system can be developed by analyzing the cost of a quality that can draw attention to the prevention of deficiency.
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Gorlova O. ISO standards and quality costs as instruments of Companies’Competitive advantage / O. Gorlova, M. Grzybowska-Brzezińska, I. Żuchowski // Socio-economic research bulletin : collection of scientific works / chief editor M. I. Zveryakov; Odessa National Economic University. – Odessa, 2012. - Issue 46 (3), part 1. – P. 44-51.